Privacy Policy

Scope Healthcare is committed to providing quality healthcare services to you. This policy outlines our ongoing obligations to you in respect of managing your Personal Information.

We adhere to the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information. A detailed version of these principles is available at the Office of the Australian Information Commissioner’s website:

What is Personal Information and Why Do We Collect It?

Personal Information is data that identifies an individual. At Scope Healthcare, we collect information like names, addresses, email addresses, and phone numbers.

We obtain Personal Information through various means, including direct interactions with you, via telephone, email, and through our website We use this information primarily to provide our services, inform our clients, and for marketing purposes. You can opt out of our marketing lists anytime by contacting us in writing.

Sensitive Information

Sensitive information includes data about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information. We only use sensitive information for the primary purpose for which it was obtained, a directly related secondary purpose, with your consent, or as required by law.

Third Parties and Disclosure of Personal Information

We may receive Personal Information about you from third parties, but only where it is reasonable and practicable to collect it directly from you. Your Personal Information may be disclosed where you consent to its use or disclosure and where required or authorised by law.

Security and Access to Your Personal Information

We store your Personal Information securely, protecting it from unauthorized access, modification, or disclosure. When it is no longer needed, we will take steps to destroy or de-identify it. However, most Personal Information will be stored in client files for a minimum of 7 years.

You can access and update your Personal Information by contacting us in writing. There is no fee for accessing your information, although we may charge an administrative fee for providing a copy.

Maintaining the Quality of Your Personal Information

Ensuring your Personal Information is accurate, complete, and up-to-date is crucial. Please inform us if there are any changes to your information.

Policy Updates

This Policy may change over time and the latest version is always available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at: